These rules constitute the General Terms and Conditions for use of www.bedandbreakfast.bg (the “Platform”), the administrator of which is “KBK” EOOD, UIC 207567546 (the “Company”, “Administrator”, “We”). They govern the relations between the Company and all users of the Platform. Therefore, it is necessary to read them carefully and if you do not agree with them or part of them, to immediately discontinue using the Platform. By agreeing to these Terms, you declare that you are obliged to comply with them. 

 

I.Terms

In these Terms, we use certain terms that will have the following meanings: 

 - “Company”, “Administrator”, “We” mean “KBK” EOOD, UIC 207567546. 

 - “Platform” means www.bedandbreakfast.bg 

 - “User”, “You” means a person using the Platform, regardless of whether such person is a Host or a Guest, as defined below. 

 - “Host” means a person (natural or legal) who publishes and offers accommodation services and/or entertainment experience services through the Platform. 

 - “Guest” means a person who searches for, books and purchases offered services through the Platform. 

 - “Advertisement” means an offer published through the Platform by a Host for the provision of accommodation, experience or other service, containing relevant information regarding the characteristics of the service, price, terms of use, availability and other applicable parameters. 

 - "General Terms and Conditions", "Terms" mean these terms and conditions for use of the Platform. 

 II.What is the Platform? 

1. The Platform provides an online environment that allows all its Users to publish, offer, search and book services. 

2. Hosts may offer accommodations, designated as “Places to Stay” on the Platform, and/or various activities, excursions, events or other similar entertainment services, called “Experiences”, by publishing an Ad. 

3. The Company is solely responsible for the Platform and is not a party to the contracts concluded between Hosts and Guests for the relevant services. 

4. The Platform does not constitute a recommendation or endorsement of a Host or the services offered by him. 

5. The information on the Platform is based on the data provided by the Hosts and we cannot guarantee that everything is accurate. When providing the functionalities of our Platform, we exercise all reasonable care and professional efforts. 

 III.Registration 

1. In order to use the functionalities of the Platform for booking or offering Accommodations or Experiences, you must create your individual profile on the Platform by providing true, current and accurate information, in accordance with the instructions of the Platform. 

2. Registration can be done by providing an email address, password and other required data, or by using a Gmail account. 

3. By completing the registration, you declare and guarantee that you are 18 years of age or older and have full legal capacity to be bound by contractual terms. 

4. You are fully responsible for all actions performed through your account, including the security of access to it. You undertake to keep your username and password confidential and not to provide them to third parties. 

5. In case of suspicion of unauthorized access or misuse of your account, you should immediately notify the Platform Administrator. The Company is not liable for damages resulting from unauthorized use of your profile by third parties. 

6. You undertake to provide only true, accurate, complete and non-misleading information when registering and using the Platform. 

7. You undertake to update your profile information when changes occur. 

8. The Company has the right to request confirmation or evidence of certain information, as well as to limit access to functionalities in case of suspicion of incorrect or misleading data. 

9. The Company reserves the right to refuse registration or deactivate profiles in case of violations. 

10. Any User may close their profile at any time by following the procedure provided for in the Platform. 

 IV.Special Terms for Guests Services provided by the Platform 

1. The Platform provides you with the opportunity to search for and book Places to Stay and/or Experiences offered by Hosts through the Platform. 

2. After a confirmed Reservation, the Platform provides you with access to a messaging system for direct communication between you and the respective Host. 

3. After booking the respective service, the Platform provides you with the opportunity to leave a review for the same. 

 Search 

 

4. You can search for Places to Stay by various criteria, including but not limited to: location, price range, number of rooms, number of beds, accommodation type, availability of certain amenities, minimum/maximum number of nights, and more. 

5. You can search for Experiences by criteria such as activity type, language, time of day, price, location, duration, child-friendly, and more. 

6. Search results are sorted based on their relevance to the criteria entered. Factors such as price, availability, reviews, cancellation history, popularity, saved listings, previous bookings, Host requirements, and more may also be taken into account when determining relevance. Reservations and Payments 

7. You can request a reservation by clicking the “Request a reservation” button. The Host has 24 (twenty-four) hours to accept or reject the request. You will be notified via email and/or SMS of confirmation or rejection. 

8. In order to complete the Reservation, you must pay the full amount, including: the price of the listing, applicable fees (including the Platform service fee), any additional costs identified upon finalizing the order, applicable taxes. 

9. The Platform service fee amounts to 10% (ten percent) of the price of the service indicated by the Host. 

10. If you choose to pay in a currency other than the currency set by the Host, the final price will be calculated at the exchange rate set by us. 

11. After payment is made, a service contract is considered to have been concluded directly between you and the Host. 

12. By making a reservation, you agree to all applicable policies that are available in the listing and/or displayed during the booking process, including but not limited to: cancellation policy, age requirements, pets, maximum number of guests, check-in and check-out times, and other rules and restrictions. It is your responsibility to familiarize yourself with and comply with these terms. 

Cancellation and Refunds 

13. In the event of a cancellation of a Reservation, refunds will be made in accordance with the applicable cancellation policy. More information on cancellation policies can be found in Section VI. 

14. Hosts and Guests are responsible for any changes to the reservation that they have agreed to through the Platform or through assistance from our team. 

Liability 

15. You are responsible for your own acts or omissions, as well as the acts or omissions of any person you accompany or allow to the Place of Stay or Experience, and for anyone on whose behalf you have made the reservation. This includes, but is not limited to: 

   15.1. Paying all amounts due and payable; 

   15.2. Complying with all applicable Host policies and rules; 

   15.3. Reimbursing any damages caused by you or your guests; 

   15.4. Maintaining good manners and refraining from offensive, threatening or defamatory statements when communicating or leaving reviews through the Platform; 

   15.5. Complying with applicable law. 

 

V.Special Terms for Hosts 

Services Provided by the Platform 

1. The Platform grants you the right to post listings for your Places to Stay and/or Experiences. Posting a Listing 

2. When creating a listing, you can set the price, availability, specific requirements and functionalities, as well as applicable policies. 

3. You are fully responsible for the content of your Listing, including the accuracy, completeness and timeliness of the information provided. 

4. If you post an Listing for an Experience, you undertake to inform potential Guests, where applicable, of: 

   (i) any risks inherent in or associated with the Experience; 

   (ii) participation requirements – such as minimum age, required skills or physical fitness; 

   (iii) any applicable licenses, permits, certificates and registrations that you hold in connection with the provision of the Experience; 

   (iv) any other information that is necessary for Guests to participate safely (including requirements for clothing, equipment, special documents, etc.). 

5. You grant the Administrator a non-exclusive and transferable right to use the content of your Listing for the purpose of providing and promoting the Platform's services, including for marketing and advertising in any media and platforms now known or created in the future. 

6. If the content included in your Listing contains a name, image, voice or other elements of your or a third party's personality or intellectual property, you declare and guarantee that you own the necessary rights or have received written consent from the relevant person to grant these rights to the Administrator. 

Contractual relations with Guests 

7. Once a Guest has made a reservation for a service offered by you, you will be notified via email and/or SMS. You have 24 (twenty-four) hours to confirm or cancel the reservation. 

8. The reservation is considered complete once the Guest has made full payment. 

9. When the reservation is made, you enter into a direct contract with the Guest and are responsible for providing the service under the terms and conditions and at the price stated in your listing. 

Payments and fees 

10. For each reservation made through the Platform, applicable fees are due, including a Platform service fee. 

11. The Platform service fee amounts to 8% (eight percent) of the price of the Listing. 

12. You agree that this fee will be automatically deducted from the amounts paid to you. 

13. Payment to you will be made: 

 - one day after the check-in date – for Accommodations; 

 - one day after the service is provided – for Experiences. 

Liability 

14. It is your responsibility to inform yourself about and comply with all applicable laws, regulations, administrative provisions and contractual obligations towards third parties that relate to your Listing or the services you provide. 

15. In case you offer an Accommodation, you hereby declare that it is duly categorized and/or registered under the Tourism Act. 

16. You undertake to process the personal data of Guests in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and applicable national law. 

17. You are responsible for your own actions and omissions, as well as for the actions or omissions of your employees and subcontractors. 

VI. Referral Program for Hosts 

General Terms and Conditions 

1. Bedandbreakfast.bg offers a Referral Program for registered Hosts in order to encourage the expansion of the platform and support the host community. 

2. Participation in the Referral Program is voluntary and subject to these terms and conditions. 

 Referral Link

3. Each registered Host receives a unique referral link, available in his/her user profile. 

4. "Referral link" means a unique internet address generated by the Bedandbreakfast.bg platform, which allows identification of the recommending Host upon registration of a new Host.

5. The Host has the right to share this link with third parties for the purpose of inviting them to register as new Hosts on the platform. 

Conditions for validity of a recommendation 

6. A referral recommendation is considered valid when: 

 - the new Host registers on the platform using a valid referral link; 

 - the recommended Host registers at least one real accommodation property; 

 - the recommended Host was not registered on the platform before using the referral link. 

 

Discounts and validity period 

 

7. In case of a valid referral, the platform service fee for the referring Host is reduced from 8% to 4%; 

8. The same discount is also applied to the referred Host. 

9. The discount is valid for a period of 12 (twelve) months, starting from the date of the first successfully confirmed and completed reservation of the referred Host. 

Restrictions 

10. Each referral link can be used up to 5 (five) times. 

11. If a Host successfully refers 5 (five) new Hosts, the discount period is extended by an additional 12 (twelve) months, with a total maximum period of 24 months. 

12. Discounts apply only to completed reservations and do not apply to canceled or invalid reservations. 

Prevention of abuse

 

13. Bedandbreakfast.bg reserves the right to refuse, terminate or withdraw the benefits of participation in the Referral Program upon detection of: attempts at fraudulent activity; registration of fictitious profiles; abuse of referral codes; violation of these Terms of Use.

Changes to the program 

14. Bedandbreakfast.bg reserves the right to modify, terminate or temporarily suspend the Referral Program by publishing the current information on the site. The changes do not affect discounts already provided for the period in which they were validly activated, except in cases of abuse.

VII. Guest Cancellation Policies 

1. Each Host has the option to select one of the predefined Guest Cancellation Policies to apply to a given listing. The selected policy will be visible to Guests prior to booking. 

2. Once a reservation is made, the selected cancellation policy is considered part of the contract between the Host and the Guest. 

 

Cancellation Policies for Places to Stay 

 

3. Strict Policy 

   3.1. Full Refund – for cancellations up to 30 days before check-in: full refund of the service price, including the Platform service fee. The Host does not owe a Platform service fee. 

   3.2. Partial Refund – for cancellations between 30 and 14 days before check-in: 50% of the service price is refunded. The Host and the Guest owe the respective Platform service fees, calculated on the basis of 50% of the service price. 

   3.3. No Refund – for cancellations less than 14 days before check-in: no refunds. The Host and the Guest each owe a full service fee. 

4. Moderate Policy 

   4.1. Full Refund – for cancellations up to 14 days before check-in: the full price of the service, including the Platform service fee, is refunded. The Host does not owe a Platform service fee. 

   4.2. Partial Refund – for cancellations between 14 and 7 days before check-in: 50% of the service price is refunded. The Host and the Guest owe the respective Platform service fees, calculated on the basis of 50% of the service price. 

   4.3. No Refund – for cancellations less than 7 days before check-in: no refunds. The Host and the Guest each owe a full service fee. 

5.Flexible policy 

   5.1. Full refund – for cancellations up to 7 days before check-in: the full price of the service is refunded, including the Platform service fee. The Host does not owe a Platform service fee. 

   5.2. Partial refund – for cancellations between 7 days and 24 hours before check-in: 50% of the service price is refunded. The Host and the Guest owe the respective Platform service fees, calculated on the basis of 50% of the service price. 

   5.3. No refund – for cancellations less than 24 hours before check-in: no refunds. Each of the Host and the Guest owes a full service fee. 

 

Cancellation Policies for Experiences 

6. Strict Policy 

   6.1. Full Refund – If cancelled up to 7 days before the Experience date: the full price of the service, including the Platform service fee, is refunded. The Host does not owe a Platform service fee. 

   6.2. Partial Refund – If cancelled between 7 and 3 days before the Experience: 50% of the service price is refunded. The Host and the Guest owe the respective Platform service fees, calculated based on 50% of the service price. 

   6.3. No Refund – If cancelled at least 3 days before the Experience: no refunds are made. The Host and the Guest each owe a full service fee. 

7.Flexible Policy  

   7.1. Full Refund – for cancellations up to 2 days before the Experience: the full price of the service is refunded, including the Platform service fee. The Host does not owe a Platform service fee. 

   7.2. Partial Refund – for cancellations up to 1 day before the Experience: 50% of the service price is refunded. The Host and the Guest owe the respective Platform service fees, calculated based on 50% of the service price. 

   7.3. No Refund – for cancellations on the day of the Experience or in case of no-show: no refunds. The Host and the Guest each owe a full service fee. 

VIII. Cancellation of a reservation by a Host 

1. In exceptional cases, the Host may cancel a confirmed reservation prior to the check-in or Experience date. Hosts should exercise this right responsibly, as any cancellation may affect Guests’ trust in the Platform. 

2. Cancellation by the Host should only be made for valid reasons, such as: 

 - Force Majeure; 

 - Damage or malfunction of the property, making the stay impossible; 

 - Inappropriate behavior or violation of the rules by the Guest prior to check-in (if such behavior is proven); 

 - Danger to the safety, health or property of Guests or third parties. 

3. In the event of cancellation of the reservation by the Host: 

   3.1. The Guest will receive a full refund, including the Platform service fee; 

   3.2. The Platform reserves the right to apply sanctions to the Host, including but not limited to: temporary hiding or deactivation of the listing, restrictions on future bookings, administrative fee for repeated or unjustified cancellations, lowering the profile's visibility in search results. 

4. The Host is obliged to notify the Platform and the Guest as soon as possible, indicating the reason for the cancellation. The Platform may request additional information and assistance from the Host to assist the Guest in finding alternative accommodation or another Experience. 

IX.Limitations and Changes 

1. The functionalities of the Platform that we offer may experience temporary interruptions due to technical difficulties, maintenance, testing or updates. 

2. We strive to develop and improve our functionalities constantly and may change them or suspend them permanently or temporarily. 

X. Intellectual Property 

1. All elements of the Platform, including design, databases, text, drawings, photographs and graphic images published by the Company, as well as the software and databases of the Platform are "objects of intellectual property". All rights to the objects of intellectual property belong entirely to the Company or to third parties. 

2. The Company grants you the right to use the content of the Platform, provided that you do not violate the copyrights of the Company or the rights of third parties related directly or indirectly to the materials of the Platform. 

3. All industrial property rights, including but not limited to trademarks, etc., which are owned by the Company or third parties may be used solely and exclusively by the Company and/or the relevant third parties. 

4. For any unregulated use of intellectual and/or industrial property, you are obliged to compensate the relevant person whose rights have been infringed. 

XI. Disclaimer 

1. The Company grants Users the right to access and use the Platform under the terms described in these Terms. The Platform is a technological tool that enables Users to publish, offer, search and book certain services. The Company is not a party to, nor is it involved in any way in the legal relationships that arise between individual Users when making or accepting a reservation. 

2. The Company applies measures to ensure the correctness, timeliness, security of the content on the Platform. However, the Company does not guarantee the existence, behavior, performance, safety, quality, legality, reliability or suitability of any User (Host or Guest), Listing, Accommodation, Experience or any service offered through the Platform. All actions related to publishing, offering, booking, participation or use of services are carried out entirely at your own risk. 

3. The Company is not responsible for interruptions, technical malfunctions or other disruptions in access to the Platform due to circumstances beyond its reasonable control, including those related to the Internet or telecommunications infrastructure, hacker attacks, force majeure circumstances or actions of third parties. 

4. The Platform may contain references to external sources, for the use of which the Company is not responsible. 

5. The Company is liable only in the event of intentional or grossly negligent conduct on the part of the Company, its legal representatives, employees or subcontractors, as well as for damages arising from injury to life, health or bodily integrity. In the event of a breach of essential contractual obligations due to ordinary negligence, the Company’s liability is limited to foreseeable, typically occurring damages. For the purposes of this clause, “essential contractual obligations” are considered to be those obligations the performance of which is necessary for the normal use of the Platform and on which the User reasonably relies and can rely. 

6. To the maximum extent permitted by applicable law, you agree to indemnify, indemnify and defend the Company against any claims, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising from or in any way related to: 

   a) Your breach of these Terms or other applicable rules and policies; 

   b) your improper use of the Platform; 

   c) your interaction, negotiation or use of services by another User, including any related claims for damages, injuries or losses of any nature; 

   d) your violation of applicable law. 

XII.Personal data 

1. In order to perform our services, we process personal data. You can read more about the ways in which we process your personal data and the grounds for this in our Privacy Policy. 

XIII.Contacts 

1.All notices to the Company must be sent in writing to the email address: [email protected], or via our contact form. 

XIV.General Provisions 

1. We reserve the right to make changes to these General Terms and Conditions, by promptly publishing these changes on the Platform, together with a notice in the Terms themselves. Users will be deemed to have been notified from the date of publication of the notice. 

2. We reserve the right at any time to terminate all activities related to the Platform, and it is not necessary to send a warning to you. 

3. We reserve the right to suspend access to the Platform in the event of detected software crashes, installation updates, as well as during diagnostics and maintenance. 

4. For anything not regulated in these Terms, the provisions of the current Bulgarian legislation shall apply. 

5. If any clause of these General Terms and Conditions is declared invalid, the remaining clauses shall remain in force. 

6. All disputes arising between the Company and the Users shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes will be referred to the competent courts in the Republic of Bulgaria. 

These General Terms and Conditions were last updated: 13.06.2025.